The City of San Francisco has a combined sewage system which transports and treats both storm water and sanitary flows in the same set of pipes. During intense rain storms there can be too much water for the system to contain, which can result in street flooding and combine system discharges. Routine and emergency service calls from the public increase significantly during wet weather. San Francisco residents make calls for service through 311, an Oracle-based customer call system. The Hub tracks and distributes work orders generated by 311 calls.
San Francisco coordinates two agencies that respond to weather-related calls. The Department of Public Works (DPW) handles street and sidewalk issues and the San Francisco Sewer Department handles problems with sewer pipes and catch basins. The Sewer Department, DPW and the Department of Emergency Management have requested tools to improve coordination.
In order to best serve its citizens, San Francisco seeks solutions that will allow it to immediately triage service calls and coordinate and dispatch crews to the most critical areas first.