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FAQ's
- ABOUT THE SUBMISSION PROCESS
- How do I submit?
- Please visit the Submission page.
- What is a Showcase?
- On Citymart.com, Showcases are a presentation of your innovative solution in a rich format that complies with global sustainability standards. Showcases combine public descriptions, multimedia assets, conversations, evaluations and validation tools.
- Do Showcase Submissions have to be existing solutions or can they be designs for new solutions?
- Only solutions that already exist (including prototypes, pilots, pre-commercial solutions – i.e. those that are ready for pilot deployment without major further development at the time of evaluation) are accepted.
- Can I submit to a specific Challenge?
- No. Showcases will automatically be considered for all relevant Challenges. As a result, a Showcase may be reviewed by more than one city.
Citymart.com uses this flexible and open model in order to maximize opportunities for every Showcase.
The evaluation report will indicate which City Jury has reviewed your Showcase.
- No. Showcases will automatically be considered for all relevant Challenges. As a result, a Showcase may be reviewed by more than one city.
- Are Showcases submitted going to be published in Citymart.com?
- Yes. On the day of the submission deadline (6 February 2013 23:59 UTC) all submitted Showcases will be made public on Citymart.com. When submitting, you can choose whether to keep your Showcase private until the deadline, or to publish it on Citymart.com (for review by professional users of Citymart.com) making it public immediately to the general public. You can unpublish your showcase at any time by logging into your Citymart.com account, going to the My Citymart.com tab and clicking the archive button.
- Who will see my Showcase after it has been made public?
- Over 50 cities from around the world are using Citymart.com to look for innovative solutions. Citymart.com’s vision is to reinvent public procurement by allowing cities to explore, be inspired by, and try out solutions worldwide. In other words, by creating a Showcase as part of the LLGA program, you are also creating a free online marketing piece which will remain published on Citymart.com and be widely accessible to global city decision-makers.
- Can I edit a Showcase after it has been published on Citymart.com?
- Yes. When you create a Showcase using the Citymart.com submission wizard at the end of the process it will ask you if you want to publish your Showcase. If you chose to publish it, the Showcase will become public immediately. If you chose not to make it public, it will remain private until the LLGA submission deadline (6 February). Whether you make it public or not, you can add to, edit and administer your Showcases by logging into your Citymart.com account. You can also invite collaborators to help you refine and finalise your submission at any time until the submission deadline.
- Can I create a Showcase and wait to submit it?
- Yes. When you create your Showcase for LLGA, you can choose to submit it immediately or to wait until later. Submission deadline is 6 February (23:59 UTC).
- Can I edit a Showcase after it has been submitted to LLGA?
- Yes, you can continue to edit you submitted showcase until the Submission deadline (6 February). However, after the deadline the submitted Showcase will be blocked. If you want to edit your showcase later on you will have to create a new version of it.
- When will I know the evaluation results of my Showcase?
- You will be informed after the LLGA | Cities Summit about your evaluation results and will be able to make some or all of these public.
- Are Showcases already on Citymart.com submitted to LLGA automatically?
- No. In order to submit your solution to LLGA2013 you have to log into your account and create a new version of your existing Showcase.
To edit and submit an already existing Showcase on Citymart.com you follow these steps:
1. Log in your account on www.citymart.com,
2. Click on the tab on the top right-side of your screen called “My Citymart.com”,
3. Click on “My Showcases” to get a list of all your Showcases,
5. Click on the new "New version" tab on the upper right side to make a copy of the existing showcase,
6. Check for new the fields to be filled out and save your Showcase (the system will not allow you to submit if the fields are empty),
7. After saving the new version of your Showcase and while you are still logged in, go to http://citymart.com/call/ and click on “Submit your solution to this Call”,
You have now submitted your existing Showcase to LLGA2013.
- No. In order to submit your solution to LLGA2013 you have to log into your account and create a new version of your existing Showcase.
- How do I submit?
- ABOUT THE PARTNERS
- Can my organisation get involved in the LLGA as a Partner or Sponsor?
- Yes. If you are interested in sponsorship opportunities as part of LLGA, please contact media@livinglabs-global.com for information about the available options. As a sponsor, you will not receive any preference if you have submitted a Showcase. The Jury will work under strict instructions to treat all entries equally and declare any conflict of interest.
- Can my organisation get involved in the LLGA as a Partner or Sponsor?
- ABOUT THE EVALUATION AND JURY
- When will the Evaluation Process begin?
- The evaluation process will begin within one week of the submission deadline.
- How does the evaluation and jury process work?
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Each City Partner will have its own Jury and will evaluate Showcases against their Challenge. In the first stage, City Jurors will be given online access to all relevant Showcases and will rate them against the eight evaluation criteria. Jurors may also contact Showcases in writing using the tools available on Citymart.com.
For each Challenge the 5 Showcases with the highest scores will be nominated and these will be announced in March 2013.
In the second stage, nominated Showcases are given 3 days to confirm their participation in Round 2 including attending the LLGA | Cities Summit in May 2013. Upon acceptance, they are asked to respond to a Confidential Pilot Questionnaire and submit a 3 minute Multimedia Presentation to support their Showcase. Each City Jury will evaluate all material submitted by the nominees (Showcase, Questionnaire and Multimedia Presentation). A winning solution and 4 runners-up will be determined by the Jury.
The final results will be presented during the 3-day LLGA | Cities Summit on Service Innovation in Cities.
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Each City Partner will have its own Jury and will evaluate Showcases against their Challenge. In the first stage, City Jurors will be given online access to all relevant Showcases and will rate them against the eight evaluation criteria. Jurors may also contact Showcases in writing using the tools available on Citymart.com.
- Is the City Jury the same for each City Challenge?
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No. Each City Partner, together with Citymart.com, nominates a Jury of 5-10 local and international experts presided over by the City Partner. There may be Jury members participating in more than one City Challenge, but this is entirely at the discretion of each City Partner.
All criteria will be evaluated by the City Jury, except for the impact on ecology criteria which will be evaluated by a special group of experts led by The Climate Group for all entries.
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No. Each City Partner, together with Citymart.com, nominates a Jury of 5-10 local and international experts presided over by the City Partner. There may be Jury members participating in more than one City Challenge, but this is entirely at the discretion of each City Partner.
- Who participates in the City Jury?
- We will not disclose names of Jurors until after the after the cities make their final decision, in order to avoid lobbying by Showcase owners or otherwise. The City Jury members will represent different relevant sectors with expertise in the City Partner Challenge.
- What are the evaluation criteria used by the jurors?
- Eight overall criteria will be applied by the juries in the evaluation of the Showcases. Visit the key information page for further details.
- When will I know the scoring of my Showcase(s)?
- Only Showcases that are complete and relevant to at least one of the City Challenges will be evaluated. If your Showcase is evaluated, you will be able to access the evaluation results after the LLGA | Cities Summit. This will include a list of jurors that have reviewed your Showcase and their anonymous rating against the City Partner Challenge or Challenges that you were allocated to. Note, that Citymart.com will not accept legal or other challenges against these results and/or the overall LLGA process.
- Will you publish the evaluation of the showcases?
- Citymart.com will provide the evaluation results (0 to 5) to the owners of Showcases after the Cities Dialogue & Award Ceremony of the LLGA | Cities Summit, and they can publish these as part of their Showcase presentation. Results may be used for research purposes, but with strict obligations on anonymity not to publicly reveal evaluation results.Scores above 3.0 will be displayed in the track record of the Showcase and thus made public. You can unpublish these results at any time. Equally, you can publish results under 3.0 if you wish to do so.
- When will the Evaluation Process begin?
- ABOUT NOMINEES AND WINNERS
- What will happen if I am nominated?
- If you are nominated you will be invited to respond to a Pilot Questionnaire and submit a Multimedia Presentation (3 minute video) to complement your Showcase. You will also be expected to attend the LLGA | Cities Summit on Service Innovation in Cities in May 2013, during which the winners will be announced.
- What will happen if I win?
- After being named a winner, you will work with the City Partner responsible for the City Challenge to review the best way to pilot your solution in their city. Given that each City Challenge and Showcase is very different in scale, complexity and type, a customized process will be developed in order to pilot and evaluate your solution.
- Will there be press coverage about LLGA and its winners?
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Yes. Citymart.com together with the Communication Departments of the City and Corporate Partners work to disseminate information about LLGA through a variety of print, online and new media. Winners and nominees will be announced as part of this process, as will the results of the pilots.
If you wish to conduct any PR activities related to LLGA, your participation or to promote information in your network or community, please contact rp@citymart.com
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Yes. Citymart.com together with the Communication Departments of the City and Corporate Partners work to disseminate information about LLGA through a variety of print, online and new media. Winners and nominees will be announced as part of this process, as will the results of the pilots.
- What will happen if I am nominated?
- ABOUT THE CATEGORIES & CHALLENGES
- How were category challenges assigned to specific cities?
- Cities applied to Citymart.com with a proposal of themes for the Partner City Challenges which were jointly developed into the Challenges published by LLGA and Citymart.com. Cities chose themes that they give priority to, and that are sufficiently backed by different local stakeholders to accept and actively support a pilot implementation with the Winner.
- How were category challenges assigned to specific cities?
- ABOUT THE CONDITIONS
- Does it cost money to participate in LLGA?
- No. There is no charge for solution providers to submit to LLGA2013 or, as nominees to attend the LLGA | Cities Summit on Service Innovation in Cities; however, travel expenses must be covered by solution providers.
- Does it cost money to publish a Showcase?
- No. Showcase submission is free.
- Do City Partners fund the implementation of the pilot?
- No. Cities commit to provide full institutional support but are not bound to commit funding for pilots. You should not assume any financial support by the partner city for carrying out the pilot. Nominated solutions commit to implementing a pilot of limited scale and duration.
- What does “full institutional support” mean?
- The type of support given by City Partners will vary according to the specific needs and scale of the pilot implemented. If you are nominated to go to Round 2 you will complete a questionnaire in which you will have the opportunity to tell the city what you will need to successfully implement the pilot.
- How is confidentiality handled?
- Submitted Showcases will be made public immediately unless you choose to wait and not go public until the submissions deadline on 6 February 2013. Your Showcase should not include any confidential information.
If you are nominated to participate in Round 2 and you accept, you will be asked to submit a Questionnaire and Multimedia Presentation for further evaluation of your solution. The Questionnaire will remain confidential permanently and the Multimedia Presentation will be kept confidential among the Jury members until the winning solutions are announced at the Cities Dialogue & Award Ceremony in San Francisco. During Round 2, members of the Jury team may contact you in writing via Citymart.com if they have any further questions.
The evaluation results of the first round will be made available to you after the LLGA | Cities Summit on Service Innovation in Cities and you are free to publish all or some of them together with your Showcase.
- Submitted Showcases will be made public immediately unless you choose to wait and not go public until the submissions deadline on 6 February 2013. Your Showcase should not include any confidential information.
- Does it cost money to participate in LLGA?
- ABOUT LLGA | CITIES SUMMIT
- When does the LLGA | Cities Summit take place?
- The LLGA | Cities Summit is a 3 day event, taking place from the 14 to the 16 of May. For detailed information visit the Connect page.
- Who can participate in the LLGA | Cities Summit?
- All nominated solution providers and city representatives of the participating cities can participate in the LLGA | Cities Summit free of charge.
- Is attending the LLGA | Cities Summit essential for being selected to implement a pilot?
- Yes. Nominated solutions are required to take up the unique opportunity of joining the City Partner representatives at the LLGA | Cities Summit on 14-16 May 2013.
As a nominated company or organization, the Summit presents you with an unparalleled opportunity to showcase your solution directly to the key city leaders and decision makers from the innovation departments from all participating cities.
Our City Partners are contractually obliged to attend the San Francisco Summit to meet the winning solution of their challenge in person and start the relationship needed to implement the pilot. City representatives are also on the lookout for other interesting solutions and innovations submitted to other challenges.
During the three days of the Summit there are plenty of opportunities to interact with the cities as well as the other sector-leading entrepreneurs and companies: you can attend the parallel sessions, take part in the workshops and network.
- Yes. Nominated solutions are required to take up the unique opportunity of joining the City Partner representatives at the LLGA | Cities Summit on 14-16 May 2013.
- What is the program for the LLGA | Cities Summit?
- Please visit connect page for detailed information about the Summit.
- What are the Cities Dialogues?
- During the Cites Dialogues, City Partner representatives will engage in a public dialogue, moderated by leading journalists, shedding light on the motives behind the challenges and reveal the winning solutions.
Cities Dialogues will be done in a festive setting bringing together city leaders, entrepreneurs, service providers and researchers. It is an event to celebrate those organizations that have invented and invested in the solutions that have been selected by the international jurors to be the most promising to meet the cities' challenges.
- During the Cites Dialogues, City Partner representatives will engage in a public dialogue, moderated by leading journalists, shedding light on the motives behind the challenges and reveal the winning solutions.
- Where and when will the Cites Dialogues take place?
- In San Francisco, on the evening before the LLGA | Cities Summit on 14 May 2013.
- Who will attend the LLGA | Cities Summit?
- The LLGA | Cities Summit is an exclusive event attended by representatives from the innovation departments of the 22 participating cities and other cities, as well as selected and nominated solution providers. The Summit is a small event– around 250 delegates – and the attendees are a focused group of significant market leaders and municipal decision makers. City representatives who attend are not just related to the challenge they have posed this year but usually include representatives from their smart city/innovation dept who are on the lookout for interesting companies.
During the three days of the Summit there are plenty of opportunities to interact with the cities as well as the other sector-leading entrepreneurs and companies: you can attend the parallel sessions, take part in the workshops and network.
- The LLGA | Cities Summit is an exclusive event attended by representatives from the innovation departments of the 22 participating cities and other cities, as well as selected and nominated solution providers. The Summit is a small event– around 250 delegates – and the attendees are a focused group of significant market leaders and municipal decision makers. City representatives who attend are not just related to the challenge they have posed this year but usually include representatives from their smart city/innovation dept who are on the lookout for interesting companies.
- What opportunities do I have to maximize my visibility and exposure during the Summit?
- You can apply to be an exhibitor or present in one of the parallel sessions (for more information email jh@citymart.com). You can also sign-up to present a 1-minute Elevator Pitch, when you register for the Summit. There is a limited number of Elevator Pitches and they are allocated on a first come first served basis.
- What is the entry fee to the LLGA | Cities Summit?
- If you are one of the nominees of LLGA you gain free entry to the LLGA | Cities Summit. Although this is an exclusive event, a limited number of tickets are available. If you are interested, please contact us jh@citymart.com
- Does Citymart.com cover travel and accommodation costs to San Francisco?
- Citymart.com, LLGA or City Partners do not cover any of the travel and accommodation costs. These have to be met by the companies themselves.
- When does the LLGA | Cities Summit take place?